Eva is a booking and salon-management service used by nail and hair salons and their customers. Three documents govern it. They are short, written in plain English, and none of them assumes you are a lawyer.
- Privacy Policy What we collect, why, who else sees it, how long we keep it, and how to delete your account and everything attached to it.
- Terms of Service The agreement between you and Eva. Includes the part people most often want: reward points and gift cards are a commitment of your salon, not of Eva.
- Content & Moderation Policy What may be posted, what is never allowed, how to report something, what happens after you report it, and how quickly.
- Report content or reach a person One email address, answered by a person. You do not need an Eva account to use it, and you do not need to explain yourself.
Report something, or reach a person
If something in Eva should not be there — a photo of you that you did not agree to, someone else’s work passed off as their own, or anything in the “never allowed” list of the Content Policy — there are two ways to say so, and both reach a human being.
| If you are… | Do this |
|---|---|
| Using the Eva app | Open the technician’s page and use Report — at the top of the page to report the page, or on a photo while you are viewing it to report that one photo. Reported photos are hidden immediately, automatically, before any person looks. A person then reviews it. |
| Looking at a public page in a browser, or you do not use Eva at all | Email eva@eva-solution.net. Tell us the link and, if you can, the salon. You do not need an account. We take content down first and ask questions afterwards. |
Why there is no Report button on the public web pages. Inside the app, a report is tied to the phone number that signed in, which is how we stop one person from mass-hiding a whole salon’s photos. On an open web page nobody is signed in, so the same button would be a switch anyone could pull, any number of times, on anyone. We would rather answer email than hand out that switch.
Photos on public web pages
A technician’s portfolio can be published as a public web page, so that a customer can send it to a friend who does not have the app. This is off by default and it takes two separate yeses: the salon owner turns it on for the salon, and the technician agrees for their own page. Neither can speak for the other.
When a page is public, anyone with the link can open it in a browser and see the technician’s photos, the salon’s name, and a button that calls the salon — no app and no account needed. Search engines may index the words on the page; we ask them not to index the images. A page never shows a technician’s personal phone number.
Any one of these takes a page back down, immediately: the owner switching it off or locking one technician’s page, the technician taking their own page down, or Eva removing content after a report. Hiding a photo removes it from the public page and from the app in the same action.
One thing we would rather state than let you discover: once a link has been forwarded into a social network or a messaging app, that service usually keeps its own copy of the preview image. Turning a page off stops the link from leading anywhere, but it cannot reach into someone else’s copy. That is true of every link on the internet — we say it because the difference is easy to miss. The full detail is in the Content Policy.
Which apps this covers
Three apps share these documents: Eva (for salon customers), Eva Staff (for salon owners and technicians), and Eva Check-In (the tablet at the front desk). The Privacy Policy says which parts apply to which.
Who we are
Eva — Smart Salon Assistant, Florida, United States. The fastest way to reach a person is eva@eva-solution.net. We answer content takedown requests before anything else.