Some of what you see in the Eva apps is posted by people, not by Eva: a technician’s photos of their own work, and photos customers send to their salon in chat. This page explains what is allowed, how to report something that is not, and what we do about it.
The short version. Only a salon technician whose phone number we have verified, and whom a salon owner invited, can post photos. Post your own work only. If you see something wrong, tap Report — the photo comes down straight away, automatically, and a person reviews it within 48 hours. We remove content and bar people who break these rules. You can always reach us at eva@eva-solution.net.
Contents
1. Who can post, and where
There are exactly two places a person can put content into Eva. One of them can be made public by the salon owner; the other never is:
| Where | Who can post there |
|---|---|
| A technician’s portfolio — the profile photo, short bio, and photos of work shown on a technician’s page in the customer app, and — if the salon owner turns it on and the technician agrees — on a public web page (see below) | Only that technician. To become one, a person must have been invited by a salon owner and must have verified their own mobile phone number with a code we text them. There are no anonymous accounts and no self-signup. |
| Chat with a salon — messages and photos a customer sends | The customer, to their salon only. These are not public: they are visible to that salon’s staff, and to nobody else. |
Eva has no public feed, no comments, no direct messages between customers, and no way for one customer to contact another. The only content a person can see from another person is a technician’s portfolio.
Where a portfolio can appear
A technician’s portfolio starts out visible only inside the customer app, to customers of that salon. It can also be published as a public web page — but only when both of these are true, and it stops being public the moment either one stops being true:
- The salon owner turns public pages on for that salon. This is off unless the owner switches it on.
- The technician agrees, once, on a screen that explains what changes. An owner cannot agree on a technician’s behalf. A technician who declines keeps posting in the app exactly as before.
When a page is public, this is what that means in plain words, and we would rather say it here than have anyone discover it later:
- No app and no account is needed. Anyone holding the link can open the page in a browser and see the technician’s photos, the salon’s name, and a button that calls the salon. Customers can and do forward these links.
- Search engines may index the words on the page — the technician’s name, the salon’s name, the service names. We ask them not to index the images, and every public page carries that instruction.
- A page never shows a technician’s personal phone number or address. The only phone number on it is the salon’s.
- Forwarding cannot be undone. When a link is pasted into a social network or a messaging app, that service usually keeps its own copy of the preview image. Turning a page off stops the link from going anywhere, but it cannot reach into someone else’s copy and remove it. This is true of every link on the internet; we say it because the difference matters.
Everything in the rest of this policy applies to public pages exactly as it applies inside the app. A photo hidden after a report disappears from the public page at the same moment it disappears from the app — it is the same check, in one place, for both.
Three switches turn a public page off, and any one of them is enough: the owner can lock an individual technician’s page or switch public pages off for the whole salon; the technician can take their own page down; and Eva can remove content under section 4. If a technician leaves the salon, their links stop showing their work and lead to the salon’s page instead.
2. What is not allowed
Do not post, send, or upload:
- Anything that is not your own work. A technician’s portfolio is a record of what that technician did. Photos taken from the internet, from another technician, or from a salon you do not work at are not allowed — even as “inspiration.”
- Nudity, sexual content, or sexually suggestive material.
- Violence, gore, or anything that glorifies harm — including medically graphic images that are not the service you performed.
- Hate speech, slurs, or attacks on a person or group based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, age, or immigration status.
- Harassment, bullying, threats, or intimidation of a customer, a colleague, a salon, or anyone else.
- A person’s face or any identifying detail without their permission — see section 7.
- Another person’s private information — phone numbers, addresses, identification, payment details, or medical information, whether in a photo or in a caption.
- Illegal content, or content promoting illegal drugs, weapons, or unlicensed practice.
- Spam, advertising for other businesses, links, or off-platform contact details in captions.
- Impersonation of another technician, a salon, or Eva.
We have no tolerance for objectionable content or abusive behaviour in Eva. Breaking these rules can cost you your portfolio, your ability to post, or your account.
Child safety. Sexual content involving a minor is reported to the National Center for Missing & Exploited Children and to law enforcement, and the account is closed permanently. There is no warning and no appeal for this.
3. How we keep it off the app
Four things stand between a photo and a customer’s screen:
- Nobody anonymous can post. Posting requires a verified mobile phone number and an invitation accepted from a salon owner. Every photo in Eva is attached to a named, phone-verified person at a named salon. This is the strongest filter we have, and it is the reason the rest of this page is short.
- Captions are checked before the post goes live. Captions are screened automatically against a list of prohibited words and patterns — slurs, sexual terms, contact details, and links. A caption that fails is refused at the moment of posting, with an explanation, and nothing is published.
- Agreement before the first post. A technician cannot post for the first time without reading and accepting these rules in the app. It is a deliberate stop, not a checkbox buried in settings.
- A reported photo comes down first and is judged second. See section 4.
We also limit how much can be posted in a day, which keeps a compromised or misused account from flooding a salon’s page before anyone notices.
What we do not do: we do not read customers’ chat messages to their salon as a matter of course. Those are private between a customer and their salon. We look at a specific message only when it is reported to us, or when the law requires it.
4. Reporting content
Every technician photo a customer can see has a Report control on it. Open the photo and tap Report, then choose a reason. You do not need an account with that salon, and the person who posted it is not told who reported it.
You can also report anything — including a chat message, a bio, or a whole page — by emailing eva@eva-solution.net. Tell us the salon name, the technician’s name, and what is wrong. A screenshot helps.
What happens next:
| When | What we do |
|---|---|
| Immediately, automatically | The reported photo is taken down — hidden from every customer. This happens in the same second the report is filed, before any person has looked at it. Nobody has to be awake for this step, and no human decision can delay it. |
| Straight to Eva, no waiting | Anything reported as nudity, violence, hate speech, or exposed private information skips the salon-owner step entirely and goes directly into Eva’s queue. The salon owner cannot restore this content, so making them wait out a review window would only delay a decision nobody in the shop is allowed to make. |
| Within 24 hours | For every other report — work ownership, spam, or other — the salon owner reviews it. They are in the shop, so they are usually the fastest person to answer “is this really my technician’s own work?” They can keep it hidden, or ask for it back. |
| Within 48 hours | If the salon owner has not acted, Eva is alerted and decides. Eva can also overturn a salon owner’s decision at any time. We email the person who reported it, if they gave us an address. |
| If it is removed | The file is deleted from our storage, not merely hidden. The technician is told what was removed and why. |
| If it is serious or repeated | We act on the account as well — see section 5. |
Hiding first is deliberate. A rule that only works during office hours is not a rule. The cost of briefly hiding a photo that turns out to be fine is small and reversible; the cost of leaving a genuinely objectionable photo up overnight is not.
5. Blocking people who abuse this
We can, and do, take these steps:
- Remove a single photo or caption.
- Suspend a technician’s ability to post while keeping their appointments and work at the salon running. A technician who cannot be trusted with a portfolio can still do their job.
- Take a portfolio down entirely.
- Close the account and bar the phone number from creating another. Because posting requires a verified number and an owner’s invitation, this is not trivially got around.
- Report to law enforcement where the content or conduct requires it.
A salon owner can also lock a technician’s page at their salon at any time, without waiting for us. Locking hides that technician’s photos and bio from customers; it does not delete their photos and does not remove them from the salon’s team, so customers can still book with them.
Customers do not need a blocking tool against other customers, because Eva gives no customer any way to reach another customer — no feed, no comments, no messages. The abuse route that a block button normally defends against does not exist here.
6. If we get it wrong
If we removed something of yours and you believe we were wrong, reply to the email we sent you or write to eva@eva-solution.net within 30 days. A different person looks at it. If we were wrong, we restore the content and say so.
7. Photos of customers
Nail and hair work is photographed on a person. That makes almost every portfolio photo a photo of somebody — usually their hands or their hair.
The rule for technicians: ask the customer before you photograph their hands, feet, or hair, and ask again before you post. If they say no, that is the end of it. Never post a customer’s face, and never post anything that identifies them — a name, a ring, a badge, a car, a house number in the background, a phone screen.
If you are a customer and a photo of you is in Eva without your permission, email eva@eva-solution.net and tell us the salon. We take these down first and ask questions after, on the same immediate-hide basis as section 4. This removes the photo from the public web page as well as from the app, in the same action — there is no second request to make. You do not need to have an Eva account, and you do not need to explain yourself.
8. Copyright
You keep ownership of the photos you post. You give Eva permission to store them and to show them to customers of the salons you work at, so the app can do its job.
Your portfolio belongs to you, not to the salon. If you move to another salon, your photos and bio move with you.
If you believe content in Eva infringes your copyright, email eva@eva-solution.net with a description of the work, where it appears in Eva, your contact details, and a statement that you are the owner or authorised to act for them. We remove infringing content and repeatedly infringing accounts.
9. Contact us
For reports, appeals, copyright notices, or any question about this policy:
Eva — Smart Salon Assistant
Email: eva@eva-solution.net
Florida, United States
This policy works alongside our Terms of Service and Privacy Policy.